Help Center · Philippines

okber Frequently Asked Questions

Everything you need to know about playing at okber — from signing up and depositing via GCash to understanding game rules and using our responsible gaming tools. Can't find your answer? Our support team is available 24/7.

Quick Help

What Do You Need Help With?

Registration

Account setup, KYC, and age verification

Deposits

GCash, Maya, bank transfer, debit card

Withdrawals

Processing times and payout methods

Games

Rules, RTP, and how to play

Bonuses

Promos, wagering requirements, and terms

Responsible Gaming

Limits, self-exclusion, and support

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Whether you're a first-time player from Quezon City or a seasoned bettor in Davao, okber's FAQ covers everything you need to get started and stay in control.
Account & Registration

Creating an okber account is straightforward. Visit okber.app and click the Sign Up button. You'll need to provide your full name, date of birth, mobile number, and email address. After submitting, you'll receive a one-time password (OTP) via SMS to verify your number. Once verified, you'll be prompted to complete identity verification (KYC) by uploading a valid government-issued ID — a Philippine passport, driver's license, SSS ID, UMID, or PhilSys national ID all work. You must be at least 21 years old to register, as required by Philippine law and PAGCOR regulations.

okber requires a valid government-issued photo ID to verify your identity. Accepted documents include:
  • Philippine Passport
  • Driver's License (LTO)
  • SSS ID or UMID
  • PhilSys National ID
  • PRC ID
  • Voter's ID
Upload a clear photo or scan of the front (and back where applicable). Verification is typically completed within a few hours. You won't be able to deposit or withdraw until KYC is approved.

No. okber strictly enforces a one-account-per-person policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact support at [email protected].

On the login page, click "Forgot Password." Enter the email address or mobile number linked to your account. You'll receive a reset link or OTP. Follow the instructions to set a new password. For security, okber recommends using a strong, unique password that you don't use on other platforms.

You must be at least 21 years old to register and play at okber. This is a firm legal requirement under Philippine law and PAGCOR regulations. Age is verified during the KYC process. Any account found to belong to a person under 21 will be immediately closed and any funds returned.
Deposits & Payments

okber supports the following deposit methods for Filipino players:
  • GCash — instant, widely used across the Philippines
  • Maya (PayMaya) — instant e-wallet deposits
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts
All transactions are processed in Philippine Peso (₱). Note that credit card deposits and cryptocurrency are not accepted on okber.

GCash deposits at okber are processed instantly in most cases. Your account balance should update within seconds of completing the transaction in your GCash app. If your deposit hasn't reflected after 10 minutes, take a screenshot of your GCash transaction confirmation and contact our support team at [email protected] with the reference number.

The minimum deposit at okber is ₱100 for GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by okber, though your chosen payment provider may have their own daily limits (e.g., GCash has a standard wallet limit of ₱100,000).

okber does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. Check with your provider for their current fee schedule. All amounts credited to your okber account are the full amount you deposited — no deductions on our end.
Withdrawals

Log in to your okber account and go to the Cashier section. Select Withdraw, choose your preferred method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals are sent to the same account or wallet you used to deposit, as part of our anti-money-laundering (AML) compliance. Make sure your KYC verification is complete before requesting a withdrawal.

Processing times vary by method:
  • GCash / Maya: Typically 1–3 hours after approval
  • Bank Transfer: 1–3 business days depending on your bank
  • Debit Card: 3–5 business days
Withdrawal requests are reviewed by our team before processing. Most requests submitted before 5:00 PM are processed the same day. Requests submitted on weekends or Philippine public holidays may take an additional business day.

The minimum withdrawal at okber is ₱200. There is no maximum single withdrawal limit set by okber, though large withdrawals may require additional verification as part of standard AML procedures. If your withdrawal is flagged for review, our team will contact you within 24 hours.
Games & Gameplay

okber offers a wide range of games for Filipino players, including:
  • Mines — a strategy-based instant game where you navigate a minefield for multiplying rewards
  • Shaolin Soccer — a unique sports-themed instant game
  • Bingo — classic and variant bingo games with live draws
  • Slots — hundreds of slot titles from leading providers
  • Live Casino — live dealer games including baccarat, roulette, blackjack, and more
New games are added regularly. Check the Games lobby for the latest additions.

Yes. All games on okber use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent testing laboratories. Live casino games use real dealers and physical equipment streamed in real time, with no digital manipulation of outcomes. okber operates under PAGCOR's regulatory framework, which includes game fairness standards.

Absolutely. okber is fully optimized for mobile browsers on both Android and iOS devices. You can play all games directly from your mobile browser — no app download required. The site is responsive and designed to work smoothly on smartphones and tablets, whether you're in Manila, Cebu, or anywhere else in the Philippines with a stable internet connection.
Bonuses & Promotions

okber regularly offers promotions for both new and existing players. These may include welcome bonuses for first-time depositors, reload bonuses, free spins on selected slots, cashback offers, and seasonal promotions tied to Philippine events and holidays. All bonuses are subject to wagering requirements and terms — always read the specific promotion's terms before claiming. Check the Promotions section of your account for current offers.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements vary by promotion — always check the specific terms. Not all games contribute equally to wagering requirements; slots typically contribute 100% while table games may contribute less.

No. Bonus funds and winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements are fully met. If you request a withdrawal before completing wagering requirements, the bonus and any associated winnings may be forfeited. Your real-money balance (funds you deposited directly) is always withdrawable regardless of bonus status, subject to standard withdrawal processing.
Security & Privacy

Yes. okber uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, read our Privacy Policy.

okber strongly recommends enabling 2FA on your account. Go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. You can use SMS OTP or an authenticator app. With 2FA enabled, anyone attempting to log in to your account will need both your password and a one-time code — significantly reducing the risk of unauthorized access.
Responsible Gaming
Gambling is addictive. Know when to stop. — okber is committed to responsible gaming for all Filipino players. 21+ only.

okber provides a full suite of responsible gaming tools accessible from your Account Settings:
  • Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — cap how much you can lose in a given period
  • Session Time Reminders — get notified after a set amount of play time
  • Reality Check — periodic pop-ups showing your net session activity
  • Cooling-Off Period — temporarily suspend your account for 24 hours up to 6 weeks
  • Self-Exclusion — close your account for a minimum of 6 months or permanently
For more details, visit our Responsible Gaming page.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a minimum 6-month period or permanent exclusion. Once activated, your account is immediately closed and cannot be reopened during the exclusion period — by design. okber will also stop all marketing communications to you. If you need help activating self-exclusion, contact our support team at [email protected] and we'll handle it for you confidentially.

If you or someone you know is struggling with problem gambling, help is available. The National Center for Mental Health (NCMH) in the Philippines provides support for behavioral health concerns including gambling disorder. You can reach the NCMH Crisis Hotline at 1553 (available 24/7). okber's own support team is also available around the clock and trained to handle these conversations with sensitivity and without judgment.
Technical Support

Try these steps in order:
  • Clear your browser cache and cookies, then reload the page
  • Try a different browser (Chrome, Firefox, Safari, Edge)
  • Check your internet connection — switch between mobile data and Wi-Fi
  • Disable any VPN or ad-blocker extensions temporarily
  • Try accessing from a different device
If the issue persists, contact our support team at [email protected] with a description of the problem and, if possible, a screenshot.

okber's game servers record all bets and game states in real time. If a game freezes or disconnects mid-round, the outcome is preserved on our servers. When you reconnect and reload the game, it will resume from where it left off or display the final result. If you believe a bet was lost due to a technical error rather than a game outcome, contact support with the game name, approximate time, and bet amount — our team can investigate using server logs.

okber's support team is available 24 hours a day, 7 days a week. You can reach us via:
  • Email: [email protected] — for detailed queries, account issues, and document submissions
  • Live Chat: Available directly on the okber website — fastest response for urgent issues
When contacting support, please have your registered email address or mobile number ready to help us locate your account quickly.

Still Have Questions?

We're Here to Help

Live Chat

Chat with a real support agent directly on the okber site. Fastest response — usually under 2 minutes, 24/7.

Email Support

Send us a detailed message at [email protected]. We respond to all emails within 24 hours.

Responsible Gaming

Need help with limits or self-exclusion? Visit our Responsible Gaming page or contact support confidentially.

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Must be 21 or older. Gambling is addictive — know when to stop. Play responsibly.